Professional Storytelling and Strategic Communication Perspective Blogs : crisis planning

Modern crisis management and issues management are two sides of the same coin

Recently, we were privileged to conduct presentation skills training for one of the largest and most highly respected non-profit organizations in the country.

5 Core Crisis Management Philosophies

The COVID-19 crisis needs planning, not partisanship or platitudes

The hope as the initial wave of COVID-19 spread across America in March was for the curve to flatten and cases be on the decline by August. As Yogi Berra famously said, “It’s déjà..

Your Crisis Plan Checklist For A 'Sunny Day'

Most crises are predictable.

Crisis Response Phase Three: Sharing your story when the coronavirus crisis is over

It may be hard to imagine now, but some day the hashtags #COVID-19 and #coronavirus will describe a time in our past, rather than the unstable present.

Crisis Response Phase Two: Winning Hearts & Minds

What businesses should be doing during the first phase of the COVID-19 crisis

In just a matter of days, COVID-19 has taken a toll on nearly all businesses. You’ve probably seen a variety of emails and social media posts giving company updates on how they..

Effective crisis communication during outbreaks depends on authenticity, not hope